Signs you should not wait to request help

Some moisture and contamination concerns can worsen quickly. This page offers general guidance, not a diagnosis or emergency service guarantee.

Immediate danger? For active flooding near electricity, gas odor, structural danger, fire, or a medical emergency, contact emergency services, the utility provider, insurer, or another appropriate emergency resource first.

Active water is still entering

Ongoing leaks, overflows, or storm intrusion can spread damage beyond the visible area.

Sewage or contaminated water

Contaminated-water events require specialized handling and should not be treated like ordinary clean-water leaks.

Stains or odors are spreading

Expanding discoloration, dampness, or musty odors may indicate moisture remains hidden.

Wet ceilings or sagging materials

Do not enter or disturb areas with structural concerns. Seek appropriate emergency or professional guidance.

Post-storm materials remain wet

Drying and documentation should be addressed promptly when it is safe to do so.

Recurring crawl-space moisture

Standing water, wet soil, damp insulation, or persistent odor beneath the home may require evaluation.

This information is general and does not determine whether mold is present, whether a property is safe, or what services are required.

Not sure what to request?

Use the guided intake or call (337) 549-7620.

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